Cherwell Software vs IT Service Management

Awards

Starting Price

$150.00/month

Not provided by vendor

Best For

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Not provided by vendor

Rating


4.4 / 5
(145)
Read All Reviews
(0)

Ideal number of Users

10 - 1000+

50-99

Ease of Use


4.4 / 5


  • "The ease of use is what I like most about the tool."

  • "The flow to publish the articles makes sense. Very user friendly as far as the ability to configure the system."



Customer Support


4.3 / 5


  • "Cherwell as a company is a user focused support network made up of great employees and a community of peers who are always willing to help."

  • "We use Cherwell as a ticketing system for the help desk as well as change management system. The user interface is challenging, to say the least."



Features & Functionality


4.4 / 5


  • "The beauty in Cherwell is the flexibility to build and shape it however you wish to support your infrastructure. Your service desk your way."

  • "The quick win in Change Management allowed us to tackle Problem and Incident with great momentum."



Value for Money


4.5 / 5


  • "Total Cost of Ownership is the best in the industry."

  • "The flexibility and ease of use. The licensing model is extremely flexible and makes sense in nearly every business case."



Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 1 screenshot 39084 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • close Documentation

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Cherwell Software vs IT Service Management

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