Cherwell Software vs Network Detective

Awards

Starting Price

$150.00/month

$79.00/month

Best For

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

MSPs, IT Service Providers, VARs and multi-functional IT technicians within organizations.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.4 / 5
(148)
Read All Reviews

4.8 / 5
(4)

Ease of Use


4.3 / 5


  • "The ease of use is what I like most about the tool."

  • "The flow to publish the articles makes sense. Very user friendly as far as the ability to configure the system."


4.5 / 5


Customer Support


4.3 / 5


  • "If you can dream it you can do it. They have a great community that is willing to help."

  • "Cherwell as a company is a user focused support network made up of great employees and a community of peers who are always willing to help."


4.7 / 5


Features & Functionality


4.4 / 5


  • "The beauty in Cherwell is the flexibility to build and shape it however you wish to support your infrastructure. Your service desk your way."

  • "The quick win in Change Management allowed us to tackle Problem and Incident with great momentum."


4.8 / 5


Value for Money


4.4 / 5


  • "Total Cost of Ownership is the best in the industry."

  • "The flexibility and ease of use. The licensing model is extremely flexible and makes sense in nearly every business case."


4.7 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 211579 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Network Detective vs Cherwell Software

Cherwell Software vs Network Detective

Share

Share Your Comparison of
Network Detective vs Cherwell Software