EV Service Manager vs OTRS vs SysAid

Awards

Rating


2.5 / 5
(4)


4.5 / 5
(57)


4 / 5
(136)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Ideal number of Users

50 - 1000+

10 - 1000+

2 - 1000+

Ease of Use


2.5 / 5

4 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

4 / 5

Features & Functionality


3 / 5

4.5 / 5

4 / 5

Value for Money


3.5 / 5

4.5 / 5

4 / 5

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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EV Service Manager vs OTRS vs SysAid

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