SolarWinds RMM vs OTRS vs EV Service Manager

Awards

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

Best For

The SolarWinds® RMM platform is built for both managed service providers and in-house IT professionals who manage complex IT environments-whether on-site or remotely.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.

Rating


4 / 5
(22)


4.5 / 5
(57)


2.5 / 5
(4)

Ideal number of Users

1 - 1000+

10 - 1000+

50 - 1000+

Ease of Use


4 / 5

4 / 5

2.5 / 5

Customer Support


4 / 5

4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

3 / 5

Value for Money


4 / 5

4.5 / 5

3.5 / 5

Product Features

  • check Asset Tracking
  • close Availability Management
  • close Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Capterra screenshot placeholder
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds RMM vs OTRS vs EV Service Manager

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