EasyVista vs OTRS

Best For

Who Uses This Software?

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Target Customer Size (Users)

Not provided by vendor

10 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Not provided by vendor Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

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Capterra screenshot placeholder

Ratings

Overall


2.5 / 5
(4)

4.5 / 5
(53)

Ease of Use


2.5 / 5

4.5 / 5

Customer Service


4 / 5

4.5 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


3.5 / 5

4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of OTRS vs EasyVista


EasyVista vs OTRS

Best For

Who Uses This Software?

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Target Customer Size (Users)

Not provided by vendor

10 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Not provided by vendor Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Ratings

Overall


2.5 / 5
(4)

4.5 / 5
(53)

Ease of Use


2.5 / 5

4.5 / 5

Customer Service


4 / 5

4.5 / 5

Features & Functionality


3 / 5

4.5 / 5

Value for Money


3.5 / 5

4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of OTRS vs EasyVista