EV Service Manager vs Freshservice vs OTRS

Awards

Starting Price

Not provided by vendor

$19.00/month/user

Not provided by vendor

Best For

EasyVista is for companies that want to simplify the ITSM process. EasyVista asset management allows companies to track and make decisions regarding their IT assets.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Rating


2.5 / 5
(4)


4.5 / 5
(355)


4.5 / 5
(57)

Ideal number of Users

50 - 1000+

1 - 1000+

10 - 1000+

Ease of Use


2.5 / 5

4.5 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

4.5 / 5

Features & Functionality


3 / 5

4.5 / 5

4.5 / 5

Value for Money


3.5 / 5

4.5 / 5

4.5 / 5

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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EV Service Manager vs Freshservice vs OTRS

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