PagerDuty vs Service Desk

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate on a daily basis to meet their ITSM & ITAM needs.

Ideal number of Users

2 - 1000+

2 - 1000+

Rating


4.6 / 5
(172)
Read All Reviews

4.6 / 5
(70)
Read All Reviews

Ease of Use


4.3 / 5


  • "Great features and easy to use interface. Notification can be configured with multiple sources."

  • "It is user friendly and understanding of this software is quite easy."


4.7 / 5


  • "Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support."

  • "This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities."

Customer Support


4.4 / 5



4.7 / 5


  • "Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create."

  • "Amazed that this good a service desk product exists for this price."

Features & Functionality


4.4 / 5


  • "The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events."

  • "Good features, integration with third party monitoring, customization on monitoring and alerting modes."


4.4 / 5


  • "The interface is awesome. We believe that in these terms is the best software on the market."

  • "I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user."

Value for Money


4.3 / 5


  • "Incredibly cost effective for how important the service is."

  • "PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high."


4.5 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 15888 thumb
View 5 screenshots 15916 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PagerDuty vs Service Desk

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