.Biz vs Web Help Desk

Starting Price

Not provided by vendor

$695.00/one-time/user

Best For

Any organization that requires IT Service Management, Help Desk or Service Desk, for either internal or external end users.

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

Ideal number of Users

50 - 1000+

1 - 99

Rating

(0)
4.2 / 5
(107)
Read All Reviews

Ease of Use




4.1 / 5


  • "Solar winds does it again - Web Help Desk command center, this software is amazing and easy to use."

  • "Ease of use, end user friendly. We haven't used the asset portion of it much bit would like to start using it soon."

Customer Support




4.1 / 5


  • "This has worked well for our company, and best advantage has been prompt and good tech support."

  • "Solarwinds Web Help Desk is awesome and has tons of features."

Features & Functionality




3.9 / 5


  • "Very easy to use, okay customer support, not the best I would maybe suggest this to other people, but love the ui."

  • "Web Help Desk so far is doing a pretty good job at automating the tickets and routing to the required departments and individuals."

Value for Money




4.1 / 5


  • "Costwise, it is not very expensive. Other compeititors such as LANDesk, Track It! are more robust and has more features out of the box."

  • "The pricing system is definitely a bonus when compared to other software solutions."

Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

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View 3 screenshots 128199 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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.Biz vs Web Help Desk

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