Vivantio vs Zendesk

Starting Price

$48.00/month/user

$5.00/month/user

Best For

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.3 / 5
(161)
Read All Reviews

4.3 / 5
(2296)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable."

  • "It's easy to use and the cost is great compared to other systems on the market with less features."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.4 / 5


  • "Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software."

  • "Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.2 / 5


  • "I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done."

  • "Good features, but Interface could be improved."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.2 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 182557 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Vivantio vs Zendesk

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