Freshservice vs Vivantio ITSM

Best For

Who Uses This Software?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Vivantio Pro streamlines service workflow and reduces overall IT costs for organizations in a variety of industries, including government, healthcare, manufacturing, financial services and retail.

Target Customer Size (Users)

1 - 1000+

10 - 1000+

Pricing

Starting Price

$19.00/month/user

$60.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 104551 thumb
View 5 screenshots 8044 thumb

Ratings

Overall


4.5 / 5
(343)

4.5 / 5
(89)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Vivantio ITSM vs Freshservice


Freshservice vs Vivantio ITSM

Best For

Who Uses This Software?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Vivantio Pro streamlines service workflow and reduces overall IT costs for organizations in a variety of industries, including government, healthcare, manufacturing, financial services and retail.

Target Customer Size (Users)

1 - 1000+

10 - 1000+

Pricing

Starting Price

$19.00/month/user

$60.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Ratings

Overall


4.5 / 5
(343)

4.5 / 5
(89)

Ease of Use


4.5 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of Vivantio ITSM vs Freshservice