Freshservice vs Opsgenie

Awards

Starting Price

$19.00/month/user

$15.00/month/user

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

SMB and Mid & Large Enterprise

Rating


4.5 / 5
(361)


4.5 / 5
(112)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • close Availability Management
  • close Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • close Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal

Screenshots

View 5 screenshots 104551 thumb
View 1 screenshot 138265 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Opsgenie

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