Service Desk vs TOPdesk

Awards

Starting Price

Not provided by vendor

$55.00/month

Best For

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.

TOPdesk provides a solution for the service desks of small companies and large multinationals alike with an application that can be used by supporting departments like IT, HR or Facilities.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.6 / 5
(64)
Read All Reviews

4.7 / 5
(38)
Read All Reviews

Ease of Use


4.6 / 5


  • "Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support."

  • "This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities."


4.6 / 5


  • "Easy and intuitive to use, easy to model for your needs, with many modules available."

  • "It is very easy to use and has a very simple configuration."

Customer Support


4.6 / 5


  • "Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create."

  • "Amazed that this good a service desk product exists for this price."


4.8 / 5


  • "There is also a Knowledge Base which can help the user community to self help on common issues / queries."

  • "Customer support is second to none, and they are always polite and professional."

Features & Functionality


4.4 / 5


  • "The interface is awesome. We believe that in these terms is the best software on the market."

  • "I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user."


4.5 / 5


  • "Service Management built from the ground up requires a solid software base - This is it."

  • "Tabbed cards allowing you to work on multiple tickets at one time. Clear module structure and interfaces."

Value for Money


4.5 / 5



4.6 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 11652 thumb
View 5 screenshots 98477 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Service Desk vs TOPdesk

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TOPdesk vs Service Desk