Service Desk vs iTwiz

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.

Any Industry which has ITSM footprint.

Ideal number of Users

2 - 1000+

2 - 49

Rating


4.6 / 5
(70)
Read All Reviews
(0)

Ease of Use


4.7 / 5


  • "Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support."

  • "This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities."



Customer Support


4.7 / 5


  • "Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create."

  • "Amazed that this good a service desk product exists for this price."



Features & Functionality


4.4 / 5


  • "The interface is awesome. We believe that in these terms is the best software on the market."

  • "I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user."



Value for Money


4.5 / 5




Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 11652 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Service Desk vs iTwiz

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