Accelo vs Service Desk

Awards

Starting Price

$39.00/month/user

Not provided by vendor

Best For

Any professional service organization that serves clients and bills for time. Accelo streamlines all client service processes in one place, managing team schedules and projects.

Medium and large organizations. Private enterprises, Government Agencies, Non-Profit Organizations, and Educational Institutions rely on InvGate Assets on a daily basis to meet their ITSM needs.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4.4 / 5
(131)
Read All Reviews

4.6 / 5
(70)
Read All Reviews

Ease of Use


4.1 / 5


  • "Ease of use, completely customizable, thoughtful and useful features."

  • "Helps our team easily track time between projects. Design is easy to use and pleasant to look at."


4.7 / 5


  • "Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support."

  • "This product is a very powerful tool for managing incidents and requirements, with easy and intuitive capabilities."

Customer Support


4.4 / 5


  • "Lots of features, great customer support, great for CRM and project management."

  • "Support team and onboarding experience is fantastic."


4.7 / 5


  • "Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create."

  • "Amazed that this good a service desk product exists for this price."

Features & Functionality


4.4 / 5


  • "It feels like they care about their customers. They're super genuine people."

  • "Being able to quickly reference old notes and tickets is critical to resolving issues and looking professional. The timers are immensely useful."


4.4 / 5


  • "The interface is awesome. We believe that in these terms is the best software on the market."

  • "I like that the tickets can be designed to be used very simple and you can require any level of detail you'd like from the user."

Value for Money


4.3 / 5


  • "The price and the functionality is great. Very easy to start using."

  • "Great to create projects, managed services agreements, invoicing, cost models, quotations."


4.5 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 31431 thumb
View 5 screenshots 11652 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Accelo vs Service Desk

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Service Desk vs Accelo