Atera vs Cherwell Software vs ConnectWise Manage vs Zendesk

Awards

Rating


4.5 / 5
(111)


4.5 / 5
(130)


4 / 5
(158)


4.5 / 5
(2086)

Starting Price

$79.00/month/user

$150.00/month

Not provided by vendor

$5.00/month

Best For

Our customers are Managed Service Providers of all sizes. Atera brings your entire MSP business together. Less hassle, more control, and an MSP strategy that actually works.

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

10 - 1000+

1 - 499

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

3.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

4 / 5

4 / 5

Product Features

Not provided by vendor
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • close Change Management
  • check Configuration Management
  • check Contract/License Management
  • close Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 4 screenshots 144609 thumb
View 1 screenshot 39084 thumb
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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Atera vs Cherwell Software vs ConnectWise Manage vs Zendesk

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