Atera vs Cherwell Software vs SolarWinds Service Desk

Awards

Starting Price

$79.00/month/user

$150.00/month

$19.00/month/user

Best For

Our customers are Managed Service Providers of all sizes. Atera brings your entire MSP business together. Less hassle, more control, and an MSP strategy that actually works.

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4.5 / 5
(111)


4.5 / 5
(130)


4.5 / 5
(477)

Ideal number of Users

1 - 1000+

10 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

4.5 / 5

Product Features

Not provided by vendor
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 4 screenshots 144609 thumb
View 1 screenshot 39084 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Atera vs Cherwell Software vs SolarWinds Service Desk

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share Share Your Comparison of SolarWinds Service Desk vs Cherwell Software vs Atera