SolarWinds Service Desk vs Atera

Awards

Starting Price

$19.00/month/user

$79.00/month/user

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Our customers are Managed Service Providers of all sizes. Atera brings your entire MSP business together. Less hassle, more control, and an MSP strategy that actually works.

Rating


4.5 / 5
(477)


4.5 / 5
(118)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
Not provided by vendor

Screenshots

View 5 screenshots 101573 thumb
View 4 screenshots 144609 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Atera

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