Vivantio vs Atera

Starting Price

$48.00/month/user

$79.00/month/user

Best For

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.3 / 5
(159)
Read All Reviews

4.5 / 5
(134)
Read All Reviews

Ease of Use


4.2 / 5


  • "I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable."

  • "It's easy to use and the cost is great compared to other systems on the market with less features."


4.6 / 5


  • "Easy to use, intuitive, clean and efficient. The subscription policy is excellent."

  • "Ease of use, great interface, fast, easy to configure, great support."

Customer Support


4.4 / 5


  • "Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software."

  • "Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management."


4.5 / 5


  • "Ease of use and reasonable cost and responsive tech support."

  • "Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one."

Features & Functionality


4.2 / 5


  • "I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done."

  • "Good features, but Interface could be improved."


4 / 5


  • "Love the value and the features- the interface is clean and its very easy to navigate and deploy agents."

  • "It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive."

Value for Money


4.2 / 5



4.7 / 5


  • "The ability to track my time and potential billing costs is great. There is not a lot of overhead for setup and management of this solution."

  • "We love using Atera, their pricing model is the best going around for both a RMM and PSA product."

Screenshots

View 5 screenshots 182557 thumb
View 4 screenshots 144609 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Vivantio vs Atera

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