Zendesk vs BOSS Solutions Suite

Awards

Starting Price

$5.00/month/user

$19.00/month/user

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

Rating


4.4 / 5
(2326)
Read All Reviews

4.6 / 5
(85)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4.5 / 5


  • "Enjoy the ease of use for this application. Some of my cons with this application are."

  • "The ease of use for technicians. Very flexible in creating workflow like processes."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4.9 / 5


  • "BOSS has been a great addition to our Help-Desk team, we love this application."

  • "Support staff and development teams are very interactive and eager to and constantly improving the product."

Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.4 / 5


  • "Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access."

  • "The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


4.7 / 5


Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 199521 thumb
View 5 screenshots 83872 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs BOSS Solutions Suite

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