CA Service Desk Manager vs Helix ITSM

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

Not provided by vendor

Rating


3.3 / 5
(11)
Read All Reviews

4.1 / 5
(94)
Read All Reviews

Ideal number of Users

Not provided by vendor

Not provided by vendor

Ease of Use


3.1 / 5

3.8 / 5

Customer Support


3.3 / 5

4 / 5

Features & Functionality


3 / 5

4 / 5

Value for Money


2.3 / 5

4 / 5

Product Features

Not provided by vendor
  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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CA Service Desk Manager vs Helix ITSM

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share Share Your Comparison of Helix ITSM vs CA Service Desk Manager