OTRS vs ChangeGear

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

ChangeGear is implemented for hundreds of enterprise organizations in all vertical industries. We serve customers in healthcare, technology, energy, government, finance, education and more.

Rating


4.5 / 5
(61)
Read All Reviews

4 / 5
(49)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


3.9 / 5


  • "Great functionality and ease of use. Simple to learn, simple to master."

  • "Creating incident tickets is quick and intuitive."

Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


4 / 5


  • "The Support Team has been courteous and diligent in making sure any issue is resolved quickly."

  • "It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians."

Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


3.9 / 5


  • "The implementation team was quick to answer questions and ensure our initial setup/installment was flawless."

  • "Flexible software that will meet your needs quickly."

Value for Money


4.6 / 5



4 / 5


Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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View 5 screenshots 148439 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs ChangeGear

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