ServiceNow vs Zendesk

Awards

Starting Price

$10,000.00/year

$5.00/month/user

Best For

ITSM space. This includes growing organizations of all sizes, in any industry.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.2 / 5
(23)
Read All Reviews

4.3 / 5
(2245)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3.8 / 5

4.3 / 5

Customer Support


3.9 / 5

4.3 / 5

Features & Functionality


4.2 / 5

4.3 / 5

Value for Money


3.9 / 5

4.1 / 5

Product Features

  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceNow vs Zendesk

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