TOPdesk vs Service Creatio

Awards

Starting Price

$55.00/month

$25.00/month/user

Best For

TOPdesk provides a solution for the service desks of small companies and large multinationals alike with an application that can be used by supporting departments like IT, HR or Facilities.

Highly customizable and user-friendly, bpm'online applications help businesses of any size and from any industry automate customer-facing processes and improve operational efficiency.

Rating


4.6 / 5
(37)
Read All Reviews

4.8 / 5
(72)
Read All Reviews

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.6 / 5


  • "TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin."

  • "It is very easy to use and has a very simple configuration."


4.8 / 5


  • "Thus, we got a complete view of all touchpoints with a client. Another thing about the bpm'online system is ease of use."

  • "BPM online - Very user friendly and practical CRM offering all the functionality you could possibly need."

Customer Support


4.8 / 5


  • "There is also a Knowledge Base which can help the user community to self help on common issues / queries."

  • "Customer support is second to none, and they are always polite and professional."


4.8 / 5


  • "I was able to use it right away after it was deployed. Also the support team's proactivity helped."

  • "Their tech support and Academy videos are always at your disposal."

Features & Functionality


4.5 / 5


  • "Service Management built from the ground up requires a solid software base - This is it."

  • "Tabbed cards allowing you to work on multiple tickets at one time. Clear module structure and interfaces."


4.7 / 5


  • "We liked the easy customization and user-friendly interface. The scalability and security of our data was also important."

  • "D definitely recommend this product. User interface of bpm¿online is quite user-friendly and looks fresh."

Value for Money


4.6 / 5



4.8 / 5


  • "Fantastic service throughout from pre-sales, implementation and on going post implementation support. Cost effective in every aspect."

  • "In addition, implementing the bpm'online CRM is time and cost effective as we were able to use the system right away."

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 98477 thumb
View 5 screenshots 47981 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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TOPdesk vs Service Creatio

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