NetHelpDesk vs versaSRS HelpDesk

Awards

Starting Price

$25.00/month/user

$99.00/one-time/user

Best For

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

Medium to Enterprise businesses wishing to improve customer service and internal workflow & procedures.

Rating


4.7 / 5
(36)
Read All Reviews

4.7 / 5
(3)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.4 / 5



4.7 / 5


Customer Support


4.8 / 5


  • "Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system."

  • "The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer."


4.7 / 5


Features & Functionality


4.7 / 5


  • "The simplicity of the application is also incredible and actually improves the user and admin experience tenfold."

  • "Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used."



Value for Money


4.6 / 5




Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 129057 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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NetHelpDesk vs versaSRS HelpDesk

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