Intelligent Service Management vs TOPdesk

Awards

Starting Price

Not provided by vendor

$55.00/month

Best For

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

TOPdesk provides a solution for the service desks of small companies and large multinationals alike with an application that can be used by supporting departments like IT, HR or Facilities.

Rating


4.4 / 5
(22)
Read All Reviews

4.7 / 5
(38)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.4 / 5



4.6 / 5


  • "TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin."

  • "It is very easy to use and has a very simple configuration."

Customer Support


4.4 / 5



4.8 / 5


  • "There is also a Knowledge Base which can help the user community to self help on common issues / queries."

  • "Customer support is second to none, and they are always polite and professional."

Features & Functionality


4.1 / 5



4.5 / 5


  • "Service Management built from the ground up requires a solid software base - This is it."

  • "Tabbed cards allowing you to work on multiple tickets at one time. Clear module structure and interfaces."

Value for Money


4.1 / 5



4.6 / 5


Product Features

  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 100800 thumb
View 5 screenshots 98477 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Intelligent Service Management vs TOPdesk

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