Intelligent Service Management vs OfficeAmp

Awards

Starting Price

Not provided by vendor

$1.00/month/user

Best For

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

Medium to large-sized businesses who use in Slack or Microsoft Teams as their communication and collaboration platform.

Rating


4.4 / 5
(22)
Read All Reviews

4.2 / 5
(11)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 999

Ease of Use


4.4 / 5

4.2 / 5

Customer Support


4.4 / 5

4.7 / 5

Features & Functionality


4.1 / 5

3.8 / 5

Value for Money


4.1 / 5

4 / 5

Pros

  • "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm."

  • "Overall we are satisfied. The support has been very prompt and communication has been excellent."

Cons

  • "The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad."

  • "Currently we're worried about the performance and availability."

Product Features

  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • check Availability Management
  • close Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 100800 thumb
View 4 screenshots 139268 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Intelligent Service Management vs OfficeAmp

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