VIRIMA vs Intelligent Service Management

Awards

Starting Price

$10,000.00/year

Not provided by vendor

Best For

IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.

MSPs, Higher Education, Healthcare, Public Sector, Start-ups

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Rating


4.6 / 5
(11)
Read All Reviews

4.4 / 5
(22)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.4 / 5

4.4 / 5

Customer Support


5 / 5

4.4 / 5

Features & Functionality


4.5 / 5

4.1 / 5

Value for Money


4.9 / 5

4.1 / 5

Pros

  • "Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm."

  • "Overall we are satisfied. The support has been very prompt and communication has been excellent."

Cons

  • "The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad."

  • "Currently we're worried about the performance and availability."

Screenshots

View 5 screenshots 161279 thumb
View 5 screenshots 100800 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

share Share Your Comparison of Intelligent Service Management vs VIRIMA

VIRIMA vs Intelligent Service Management

Share

share Share Your Comparison of Intelligent Service Management vs VIRIMA