LogMeIn Rescue vs Vivantio

Starting Price

$149.00/month/user

$48.00/month/user

Best For

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.6 / 5
(115)
Read All Reviews

4.3 / 5
(159)
Read All Reviews

Ease of Use


4.6 / 5


  • "Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session."

  • "Have used them for years. Love the program and ease of use."


4.2 / 5


  • "I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable."

  • "It's easy to use and the cost is great compared to other systems on the market with less features."

Customer Support


4.4 / 5


  • "It has different products for different usage. For serious Helpdesk support, this is a true product to look into it."

  • "It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before."


4.4 / 5


  • "Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software."

  • "Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management."

Features & Functionality


4.6 / 5


  • "Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless."

  • "Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software."


4.2 / 5


  • "I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done."

  • "Good features, but Interface could be improved."

Value for Money


4.2 / 5



4.2 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LogMeIn Rescue vs Vivantio

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