SolarWinds RMM vs SolarWinds Service Desk

Awards

Starting Price

Not provided by vendor

$19.00/month/user

Best For

The SolarWinds® RMM platform is built for both managed service providers and in-house IT professionals who manage complex IT environments-whether on-site or remotely.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4 / 5
(22)


4.5 / 5
(477)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • check Asset Tracking
  • close Availability Management
  • close Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds RMM vs SolarWinds Service Desk

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