Helix ITSM vs Jira Service Desk

Awards

Starting Price

Not provided by vendor

$10.00/month

Best For

Not provided by vendor

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4 / 5
(94)
Read All Reviews

4.5 / 5
(236)
Read All Reviews

Ideal number of Users

Not provided by vendor

2 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Helix ITSM vs Jira Service Desk

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