Helix ITSM vs Zendesk

Awards

Starting Price

Not provided by vendor

$5.00/month

Best For

Not provided by vendor

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.1 / 5
(99)
Read All Reviews

4.4 / 5
(2325)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


3.8 / 5


  • "Good reporting system, easy to use, many 3th party apps and add-ons."

  • "Pros - very easy to customize, tons of features. Cons - very complex asset management, lots of admin duties."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4 / 5


  • "BMC has come along way in the Service Desk role, a lot of positive changes, ease of usage of the dashboard along with analytic reporting."

  • "I have used Remedy to track Tech Help Desk requests for years."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4 / 5


  • "SRM deployed quickly using the export/import method; painless and a big win for my customer."

  • "Using the BMC ITSM you can consolidate in a Suite the major task of the ITSM support staff based on ITIL best practices."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Helix ITSM vs Zendesk

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