assyst vs Helix ITSM

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Axioss enterprise ITSM software, assyst, is purpose-built to transform businesses with over 150 in IT, from technology-focused cost centres to profitable business-focused customer service teams.

Not provided by vendor

Rating


4 / 5
(3)

4.1 / 5
(99)
Read All Reviews

Ideal number of Users

100 - 1000+

Not provided by vendor

Ease of Use


4 / 5



3.8 / 5


  • "Good reporting system, easy to use, many 3th party apps and add-ons."

  • "Pros - very easy to customize, tons of features. Cons - very complex asset management, lots of admin duties."

Customer Support


4 / 5



4 / 5


  • "BMC has come along way in the Service Desk role, a lot of positive changes, ease of usage of the dashboard along with analytic reporting."

  • "I have used Remedy to track Tech Help Desk requests for years."

Features & Functionality


4.5 / 5



4 / 5


  • "SRM deployed quickly using the export/import method; painless and a big win for my customer."

  • "Using the BMC ITSM you can consolidate in a Suite the major task of the ITSM support staff based on ITIL best practices."

Value for Money


4.5 / 5



4 / 5


Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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assyst vs Helix ITSM

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