SysAid vs NinjaRMM

Awards

Starting Price

Not provided by vendor

$3.00/month

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.4 / 5
(187)
Read All Reviews

4.9 / 5
(86)
Read All Reviews

Ease of Use


4.4 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."


4.9 / 5


  • "I think NinjaRMM is one of the better RMM out there in the market. They are simple and easy to use and have some nice features."

  • "Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team."

Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."


4.9 / 5


  • "NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs."

  • "The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas."

Features & Functionality


4.3 / 5


  • "Sysaid is a good Service Desk ticketing System. Although it misses a good user interface."

  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."


4.6 / 5


  • "Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems."

  • "It's compact but powerful. Not as big and cluttered as other RMMs."

Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "Cost effective and basic tool for ticketing. This tool does not require any training."


4.8 / 5


  • "We get RMM, Teamviewer, Webroot and Malwarebytes all for the cost of the RMM agent. Their support is great too."

  • "Better management of my hosts and cost savings."

Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 37104 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of NinjaRMM vs SysAid

SysAid vs NinjaRMM

Share

Share Your Comparison of
NinjaRMM vs SysAid