Opsgenie vs ServiceDesk Plus MSP

Starting Price

$15.00/month/user

$1,445.00/year

Best For

SMB and Mid & Large Enterprise

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.7 / 5
(116)
Read All Reviews

4 / 5
(3)

Ease of Use


4.4 / 5


  • "The thing i like the most is the number of integrations with other services out of the box. Super easy to use and set up."

  • "Really useful, reliable and easy to use service."


4 / 5


Customer Support


4.7 / 5


  • "Great Product, best customer service I have seen in a long time."

  • "The only problem we are solving with OpsGenie is reliable delivery of all alerts to our support team."


3.7 / 5


Features & Functionality


4.6 / 5


  • "OpsGenie has great functionalities with an awesome user-friendly interface that anyone can understand."

  • "The ease of installation and configuration. And the support team was great to help get things configured quickly."


3.7 / 5


Value for Money


4.4 / 5



4 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 1 screenshot 138265 thumb
View 5 screenshots 90605 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Opsgenie vs ServiceDesk Plus MSP

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