Web Help Desk vs StreamWeaver

Starting Price

$695.00/one-time/user

Not provided by vendor

Best For

IT Admins, Help Desk Technicians, Service Desk Technicians, Technical Support

Enterprises with complex IT operations environments who want to supercharge advanced analytics, AIOps, and visualization solutions with cross-domain data via simple 3-minute integration.

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • close Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal

Rating


4.2 / 5
(107)
Read All Reviews
(0)

Ideal number of Users

1 - 99

50-99

Ease of Use


4.1 / 5


  • "Solar winds does it again - Web Help Desk command center, this software is amazing and easy to use."

  • "Ease of use, end user friendly. We haven't used the asset portion of it much bit would like to start using it soon."



Customer Support


4.1 / 5


  • "This has worked well for our company, and best advantage has been prompt and good tech support."

  • "Solarwinds Web Help Desk is awesome and has tons of features."



Features & Functionality


3.9 / 5


  • "Very easy to use, okay customer support, not the best I would maybe suggest this to other people, but love the ui."

  • "Web Help Desk so far is doing a pretty good job at automating the tickets and routing to the required departments and individuals."



Value for Money


4.1 / 5


  • "Costwise, it is not very expensive. Other compeititors such as LANDesk, Track It! are more robust and has more features out of the box."

  • "The pricing system is definitely a bonus when compared to other software solutions."



Screenshots

View 3 screenshots 128199 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Web Help Desk vs StreamWeaver

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