ServiceDesk Plus MSP vs Canfigure

Starting Price

$1,445.00/year

Not provided by vendor

Best For

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.

Any industry, companies that want to manage their own environment and need a fully integrated solution. Companies with special requirements unable to find a product flexible enough to meet their needs

Rating


4 / 5
(3)

4.8 / 5
(12)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4 / 5

4.9 / 5

Customer Support


3.7 / 5

4.6 / 5

Features & Functionality


3.7 / 5

4.3 / 5

Value for Money


4 / 5

4.6 / 5

Pros

  • "The support has been fantastic in responsiveness and answering questions about how to make the application fit our business."

  • "SupaDESK is great if you understand the importance of Service Delivery."

Cons

  • "Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory."

  • "With any highly customizeable system, you run the risk of making things too complicated."

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • close Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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ServiceDesk Plus MSP vs Canfigure

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