SysAid vs MIR3

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

SysAid serves organizations spanning all industries and sizes from SMBs to Fortune 500 corporations. From our basic to enterprise edition, there is something to suit businesses of all magnitudes.

Cloud-based communication platform that helps large enterprises and federal agencies manage events or natural disasters by sending mass notifications and alerts to teams.

Ideal number of Users

2 - 1000+

1 - 499

Rating


4.4 / 5
(187)
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(0)

Ease of Use


4.4 / 5


  • "The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly."

  • "Great tool for ITSM and easy to use, the cloud service is very good."



Customer Support


4.3 / 5


  • "Their customer support is fantastic, and they also have excellent commutation skills."

  • "Sysaid has been a product that I have seen grown into a fantastic helpdesk platform over 10 years."



Features & Functionality


4.3 / 5


  • "Sysaid is a good Service Desk ticketing System. Although it misses a good user interface."

  • "The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail."



Value for Money


4.4 / 5


  • "Solid asset management tool with a reasonable cost."

  • "Cost effective and basic tool for ticketing. This tool does not require any training."



Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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SysAid vs MIR3

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