Vivantio vs Service Manager

Starting Price

$48.00/month/user

Not provided by vendor

Best For

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

Ideal for firms for retail, energy & utilities, media & other industries, the solution enables teams to automate service and support workflows via drag-and-drop interface and self-service channels.

Rating


4.3 / 5
(161)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.2 / 5


  • "I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable."

  • "It's easy to use and the cost is great compared to other systems on the market with less features."



Customer Support


4.4 / 5


  • "Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software."

  • "Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management."



Features & Functionality


4.2 / 5


  • "I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done."

  • "Good features, but Interface could be improved."



Value for Money


4.2 / 5




Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 182557 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Vivantio vs Service Manager

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