LogMeIn Rescue vs Cireson Analyst Portal

Starting Price

$149.00/month/user

Not provided by vendor

Best For

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.6 / 5
(116)
Read All Reviews

3.9 / 5
(18)
Read All Reviews

Ease of Use


4.6 / 5


  • "Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session."

  • "Have used them for years. Love the program and ease of use."


3.5 / 5


  • "Does not seem to support complex organization."

  • "It is very easy to use and configure the settings in the Cireson Portal compared to working in the Service Manager Console."

Customer Support


4.4 / 5


  • "It has different products for different usage. For serious Helpdesk support, this is a true product to look into it."

  • "It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before."


3.9 / 5


Features & Functionality


4.6 / 5


  • "Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless."

  • "Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software."


3.6 / 5


  • "Performance is at times not ideal, even though we are specced beyond the hardware requirements."

  • "It is easy to track the history of our work items within the team and easy to make customisation to suit our business needs."

Value for Money


4.2 / 5



4.2 / 5


Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LogMeIn Rescue vs Cireson Analyst Portal

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Cireson Analyst Portal vs LogMeIn Rescue