Kayako vs SUMMIT

Best For

Who Uses This Software?

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

SUMMIT currently focuses on India, Australia, US and Middle-East markets. SUMMIT's customers include large enterprises, upper-mid market segment companies across all industry verticals as well as MSPs

Target Customer Size (Users)

1 - 1000+

10 - 1000+

Pricing

Starting Price

$15.00/month/user

$40.00/month/user

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 63439 thumb
View 5 screenshots 95440 thumb

Ratings

Overall


4 / 5
(144)

4.5 / 5
(10)

Ease of Use


4 / 5

4.5 / 5

Customer Service


4 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of SUMMIT vs Kayako


Kayako vs SUMMIT

SUMMIT

by Symphony SUMMIT

Best For

Who Uses This Software?

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

SUMMIT currently focuses on India, Australia, US and Middle-East markets. SUMMIT's customers include large enterprises, upper-mid market segment companies across all industry verticals as well as MSPs

Target Customer Size (Users)

1 - 1000+

10 - 1000+

Pricing

Starting Price

$15.00/month/user

$40.00/month/user

Free Trial

Yes No

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Ratings

Overall


4 / 5
(144)

4.5 / 5
(10)

Ease of Use


4 / 5

4.5 / 5

Customer Service


4 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of SUMMIT vs Kayako