# 2024 Capterra Shortlist for ITSM | Capterra

> Discover the highest-rated & most popular ITSM Software of 2024. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/itsm-software/shortlist

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# 2024 Capterra Shortlist for ITSM

-   [All Products](https://www.capterra.com/itsm-software/)
-   [Capterra Shortlist](https://www.capterra.com/itsm-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/254088/ServiceNow/)

## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

[4.5 (347)](https://www.capterra.com/p/254088/ServiceNow/reviews/)[View all reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[](https://www.capterra.com/p/254088/ServiceNow/)

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.

Overall Score

91/100

Popularity: 43/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.1

Paid plans start at

$100.00Per Month

Free Trial

Free Version

Category Features

18/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

89/100

Popularity: 40/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

23/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136189/Salesforce/)

## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

[](https://www.capterra.com/p/136189/Salesforce/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.

Overall Score

85/100

Popularity: 36/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

24/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184229/NinjaOne/)

## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

[4.7 (284)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.

Overall Score

84/100

Popularity: 35/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

18/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk offers the industry leading customer service solution.

Overall Score

84/100

Popularity: 36/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

22/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

22/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

81/100

Popularity: 32/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

25/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/207618/Syncro/)

## [Syncro](https://www.capterra.com/p/207618/Syncro/)

[4.6 (148)](https://www.capterra.com/p/207618/Syncro/reviews/)[View all reviews](https://www.capterra.com/p/207618/Syncro/reviews/)

Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.4

Value for Money

4.7

Paid plans start at

$129.00Per Month

Free Trial

Free Version

Category Features

11/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/121317/TeamDynamix/)

## [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)

[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)[View all reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

[](https://www.capterra.com/p/121317/TeamDynamix/)

TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.

Overall Score

79/100

Popularity: 31/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.5

Features

4.1

Value for Money

4.3

Paid plans start at

Not provided by the vendor

Category Features

23/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/138931/Audit-Software/)

## [Onspring](https://www.capterra.com/p/138931/Audit-Software/)

[4.8 (105)](https://www.capterra.com/p/138931/Audit-Software/reviews/)[View all reviews](https://www.capterra.com/p/138931/Audit-Software/reviews/)

[](https://www.capterra.com/p/138931/Audit-Software/)

We help clients transform their IT services into streamlined, business-driven workflows with best-practice automation & risk reduction.

Overall Score

77/100

Popularity: 27/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

5.0

Features

4.7

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

18/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$16.00Per Month

Free Trial

Free Version

Category Features

23/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

## [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)[View all reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

[](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity.

Overall Score

75/100

Popularity: 27/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

24/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144825/BOSS-Solutions/)

## [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)[View all reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise.

Overall Score

74/100

Popularity: 25/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

23/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/127284/OTRS/)

## [OTRS](https://www.capterra.com/p/127284/OTRS/)

[4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/)[View all reviews](https://www.capterra.com/p/127284/OTRS/reviews/)

[](https://www.capterra.com/p/127284/OTRS/)

Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB & 17 pre-defined and verified ITIL practices.

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.4

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

21/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All ITSM Software](https://www.capterra.com/itsm-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:November 30, 2024