# Best IVR Software 2026 | Capterra > Find the top IVR software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/ivr-software --- # Best IVR Software For more information consult our [IVR Buyers Guide](#buyers-guide-content) [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [5.0 (2)](https://www.capterra.com/p/59009/VoiceGuide-IVR/#reviews) Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. [Learn more about VoiceGuide IVR](https://www.capterra.com/p/59009/VoiceGuide-IVR/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Zendesk offers a fully integrated call center built right into its support platform. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. Rated #1 by Capterra for Overall Value & Customer Support [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Customize IVR menus, route calls instantly, reduce wait times, automate queries, and personalize customer interactions 24/7. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.7 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 88% recommend this product [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.8 (14)](https://www.capterra.com/p/173066/Call-Center-Applications/reviews/) Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. [Learn more about Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/) RingByName is a powerful cloud phone service designed to make your business more efficient and save you money. [Learn more about RingByName](https://www.capterra.com/p/169306/RingByName/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1776)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 88% recommend this product [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Bitrix24 #1 free business phone system and CRM in one used by 15 million businesses worldwide [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 83% recommend this product [## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. [Learn more about VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 93% recommend this product [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 82% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Stop wasting your team's precious call time doing something an IVR menu can handle better. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. [Learn more about 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. [Learn more about Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 88% recommend this product [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (254)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail Page 1 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (248) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Disposition Call Logging Call Monitoring Call Recording Call Routing Callback Scheduling Caller ID Campaign Management Computer Telephony Integration Generative AI IVR Multi-Channel Communication Multiple Scripts Phone Key Input Pre-recorded Messages Real-Time Monitoring Reporting & Statistics Survey/Poll Management Text to Speech Voice Customization Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Survey Software](https://www.capterra.com/survey-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Speech Recognition Software](https://www.capterra.com/speech-recognition-software/) I'm looking for IVR Software that is: [Free](https://www.capterra.com/ivr-software/s/free/)[For iPhone](https://www.capterra.com/ivr-software/s/iphone/)