--- title: "Best IVR Software 2026 | Capterra" description: "Find the top IVR software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/ivr-software/" page_type: "category" language: "en" --- # Best IVR Software [4.4 (4091)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Zendesk offers a fully integrated call center built right into its support platform. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [5.0 (3)](https://www.capterra.com/p/254094/Google-Cloud-Speech-to-Text/#reviews) Accurately convert speech into text with an API powered by the best of Google’s AI research and technology. [Learn more about Speech-to-Text](https://www.capterra.com/p/254094/Google-Cloud-Speech-to-Text/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.4 (510)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 0.0 (0) Hiya helps businesses get recognized, trusted, and answered by showing their name, logo, and reason for calling on the phone screen. [Learn more about Hiya Connect](https://www.capterra.com/p/213519/Hiya-Connect/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [5.0 (2)](https://www.capterra.com/p/59009/VoiceGuide-IVR/#reviews) Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. [Learn more about VoiceGuide IVR](https://www.capterra.com/p/59009/VoiceGuide-IVR/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. Rated #1 by Capterra for Overall Value & Customer Support [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Set up multi-level IVR in minutes. Route callers to the right team automatically with JustCall. Start your free 14-day trial. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 81% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 88% recommend this product [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Complete cloud phone system that is easy to set up and easy to manage. [Learn more about RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Bitrix24 #1 free business phone system and CRM in one used by 15 million businesses worldwide [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email. [Learn more about Nextiva](https://www.capterra.com/p/175788/Nextiva/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 83% recommend this product [## Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (887)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 89% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage. [Learn more about Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 83% recommend this product [## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. [Learn more about VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 93% recommend this product [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (691)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more about CallHippo](https://www.capterra.com/p/159578/CallHippo/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more about Weave](https://www.capterra.com/p/141842/Weave/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 82% recommend this product [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (485)](https://www.capterra.com/p/132405/Five9/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Stop wasting your team's precious call time doing something an IVR menu can handle better. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) [4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. [Learn more about 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail [## Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/) Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call. [Learn more about Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) IVR features reviewers most value Automatic Call Distribution Call Center Management Call Logging Call Monitoring Call Recording Call Routing Caller ID Computer Telephony Integration Voice Mail 88% recommend this product Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (422) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Disposition Call Logging Call Monitoring Call Recording Call Routing Callback Scheduling Caller ID Campaign Management Computer Telephony Integration Generative AI IVR Multi-Channel Communication Multiple Scripts Phone Key Input Pre-recorded Messages Real-Time Monitoring Reporting & Statistics Survey/Poll Management Text to Speech Voice Customization Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Survey Software](https://www.capterra.com/survey-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Speech Recognition Software](https://www.capterra.com/speech-recognition-software/) I'm looking for IVR Software that is: [Free](https://www.capterra.com/ivr-software/s/free/)[For iPhone](https://www.capterra.com/ivr-software/s/iphone/)