--- title: "Best IVR Software 2026 | Capterra" description: "Find the top IVR software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/ivr-software/" page_type: "category" language: "en" --- # Best IVR Software ## Zendesk Suite Rating: 4.4 out of 5 (4,088 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk offers a fully integrated call center built right into its support platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Chat/Messaging: 5.0 rating - Contact Management: 5.0 rating - Computer Telephony Integration: 4.0 rating #### Lowest rated features - Queue Management: 2.0 rating - Live Chat: 4.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,088 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.3 rating - Call Logging: 4.7 rating - Computer Telephony Integration: 4.7 rating - Call Routing: 4.3 rating #### Lowest rated features - Multi-Channel Communication: 3.0 rating - Third-Party Integrations: 4.0 rating - Automatic Call Distribution: 4.5 rating - API: 5.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Call Logging: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Caller ID: Available - Voice Mail: Available - Multi-Channel Communication: Available - Real-Time Monitoring: Available - IVR: Available #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Set up multi-level IVR in minutes. Route callers to the right team automatically with JustCall. Start your free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Call Routing: 4.7 rating - Call Center Management: 4.4 rating - Computer Telephony Integration: 4.3 rating #### Lowest rated features - Voice Mail: 4.0 rating - Call Monitoring: 4.4 rating - Automatic Call Distribution: 4.5 rating - Call Transfer: 4.3 rating #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Monitoring: 4.5 rating - Call Center Management: 4.2 rating - Call Logging: 4.3 rating - Call Recording: 4.6 rating #### Lowest rated features - Call Routing: 4.1 rating - Voice Mail: 4.0 rating - Automatic Call Distribution: 3.5 rating - Real-Time Analytics: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. Rated #1 by Capterra for Overall Value & Customer Support #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Routing: 5.0 rating - Voice Mail: 5.0 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Surveys & Feedback: 5.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## VoiceGuide IVR Rating: 5.0 out of 5 (2 reviews) Profile: [VoiceGuide IVR](https://www.capterra.com/p/59009/VoiceGuide-IVR/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: One Time Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Available - Call Monitoring: Not available - Call Logging: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Caller ID: Available - Voice Mail: Available - Multi-Channel Communication: Not available - Real-Time Monitoring: Available - IVR: Available ### Gallery tab Ease of use: 5.0 out of 5 (2 reviews) ### Integrations tab VoiceGuide IVR connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/59009/VoiceGuide-IVR/#integrations) #### Most popular integrations - PostgreSQL: 4.6 rating - ADO.NET Data Providers: 4.9 rating - ODBC Driver for Salesforce: 4.4 rating - ODBC Driver for PostgreSQL: 4.5 rating - ODBC Driver for xBase: 5.0 rating - ODBC Driver for SQL Server: 5.0 rating - ODBC Driver for Airtable - ODBC Driver for ASE - ODBC Driver for ServiceNow --- ## Dialing Innovations Call Center Application Suite Rating: 4.8 out of 5 (14 reviews) Profile: [Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Call Logging: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Caller ID: Available - Voice Mail: Available - Multi-Channel Communication: Available - Real-Time Monitoring: Available - IVR: Available ### Gallery tab Ease of use: 4.8 out of 5 (14 reviews) --- ## Freshdesk Rating: 4.5 out of 5 (3,466 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Call Logging: Not available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Caller ID: Not available - Voice Mail: Not available - Multi-Channel Communication: Available - Real-Time Monitoring: Available - IVR: Available #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,466 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Queue Management: 4.5 rating - API: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Lowest rated features - Activity Tracking: 3.0 rating - Contact Management: 3.0 rating - Callback Scheduling: 5.0 rating - Call Center Management: 5.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete cloud phone system that is easy to set up and easy to manage. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Call Recording: 4.6 rating - Caller ID: 4.8 rating - Call Center Management: 4.5 rating #### Lowest rated features - Reporting & Statistics: 1.0 rating - SMS Messaging: 3.0 rating - Chat/Messaging: 4.0 rating - Alerts/Notifications: 4.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (999 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 #1 free business phone system and CRM in one used by 15 million businesses worldwide #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 5.0 rating - Call Recording: 5.0 rating - Alerts/Notifications: 5.0 rating - API: 5.0 rating #### Lowest rated features - Automatic Call Distribution: 5.0 rating - Call Center Management: 5.0 rating - Call Scripting: 5.0 rating - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (999 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (826 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Call Logging: Available - Automatic Call Distribution: Available - Computer Telephony Integration: Available - Caller ID: Available - Voice Mail: Not available - Multi-Channel Communication: Available - Real-Time Monitoring: Available - IVR: Available #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (826 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 5.0 rating - Call Routing: 5.0 rating - Automatic Call Distribution: 5.0 rating - Caller ID: 5.0 rating #### Lowest rated features - Predictive Dialer: 3.0 rating - Queue Management: 4.5 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## VoIP.ms Rating: 4.8 out of 5 (698 reviews) Profile: [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Responsive and helpful assistance - Consistently reliable VoIP performance Cons: - Vulnerability to service disruptions - Unreliable and limited SMS functionality #### Starting price Starting price: $1.10 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Call Recording: 4.8 rating - Call Center Management: 5.0 rating - Caller ID: 4.8 rating #### Lowest rated features - Activity Dashboard: 4.0 rating - Call Logging: 4.3 rating - Real-Time Monitoring: 4.3 rating - Call Transfer: 4.4 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: August 23, 2023 > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 5.0 rating - Caller ID: 4.7 rating - Call Recording: 4.6 rating - Call Center Management: 4.6 rating #### Lowest rated features - Computer Telephony Integration: 4.4 rating - Activity Tracking: 4.0 rating - CRM: 4.0 rating - Call Monitoring: 4.5 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## GoTo Connect Rating: 4.5 out of 5 (670 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 5.0 rating - Real-Time Reporting: 5.0 rating - Voice Mail: 5.0 rating - Alerts/Notifications: 4.0 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (670 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Call Center Management: 4.8 rating - Call Logging: 5.0 rating #### Lowest rated features - Auto-Dialer: 4.0 rating - Multi-Channel Communication: 4.0 rating - Automatic Call Distribution: 4.8 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Call Monitoring: 4.3 rating - Computer Telephony Integration: 4.3 rating - Call Center Management: 4.0 rating #### Lowest rated features - Automatic Call Distribution: 3.5 rating - Call Logging: 3.5 rating - Call List Management: 3.0 rating - Call Routing: 4.0 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## Aircall Rating: 4.2 out of 5 (465 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Stop wasting your team's precious call time doing something an IVR menu can handle better. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.4 rating - Call Routing: 4.7 rating - Call Logging: 5.0 rating - Call Monitoring: 5.0 rating #### Lowest rated features - Voice Mail: 3.2 rating - Call Transfer: 3.5 rating - Reporting & Statistics: 3.5 rating - Real-Time Reporting: 3.0 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (465 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.5 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## 8x8 Work Rating: 4.1 out of 5 (309 reviews) Profile: [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Comprehensive communication tools Cons: - Unreliable customer assistance - Frequent software glitches #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.5 rating - Automatic Call Distribution: 5.0 rating - Caller ID: 5.0 rating - Call Routing: 5.0 rating #### Lowest rated features - Call Recording: 2.0 rating - Call Center Management: 4.0 rating - Voice Mail: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Wholesale, 51-200 employees Published: December 17, 2025 > "In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls" ### Gallery tab Ease of use: 4.1 out of 5 (309 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Wholesale, 51-200 employees Published: December 17, 2025 > "In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls" ### Integrations tab 8x8 Work connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/187525/Virtual-Office/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 3.5 rating - HubSpot CRM: 4.5 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Telecommunications, 11-50 employees Published: December 20, 2022 > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs." --- ## Kixie PowerCall Rating: 4.6 out of 5 (295 reviews) Profile: [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Logging: 5.0 rating - Alerts/Notifications: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Lowest rated features - Call Disposition: 1.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Call Routing: 5.0 rating #### Feature-related review snippet Reviewer: James H. W. Reviewer details: Information Technology and Services, 201-500 employees Published: August 24, 2020 > "User friendly and intuitive, little training required, easily compatible with CRM systems, ability to listen to others calls for training purposes, easy to set up call flows, transfer between departments, and set up 3 way calls, also offers easy to use texting feature." ### Gallery tab Ease of use: 4.7 out of 5 (295 reviews) #### Related review snippet Reviewer: Jordan V. Reviewer details: Insurance, 10,001+ employees Published: May 18, 2026 > "I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost." ### Integrations tab Kixie PowerCall connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135636/Kixie-PowerCall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Hayley W. Reviewer details: Real Estate, 11-50 employees Published: August 25, 2022 > "One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages in Kixie to match what we already had established in PD." --- ## Genesys Cloud CX Rating: 4.3 out of 5 (267 reviews) Profile: [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.7 rating - Call Recording: 4.6 rating - Call Monitoring: 4.6 rating - Call Logging: 4.6 rating #### Lowest rated features - Reporting & Statistics: 3.8 rating - Chat/Messaging: 4.0 rating - Contact Database: 3.0 rating - Survey/Poll Management: 3.0 rating #### Feature-related review snippet Reviewer: Hao P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: October 11, 2022 > "Genesys Cloud CX integrates with existing legacy applications and is used by agents in several divisions within our organization." ### Gallery tab Ease of use: 4.4 out of 5 (267 reviews) #### Related review snippet Reviewer: Sherry M. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: March 16, 2026 > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). " ### Integrations tab Genesys Cloud CX connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/179417/Genesys-Cloud/#integrations) #### Most popular integrations - Google Workspace: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.8 rating - Jenkins: 4.5 rating - Epic: 4.4 rating #### Integrations-related review snippet Reviewer: Arthur M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: May 17, 2021 > "It integrates well with another piece of software for authentication of logging on and using another system." --- ## Calabrio ONE Rating: 4.5 out of 5 (263 reviews) Profile: [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience & customer outcomes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $295.00 Pricing details: Flat Rate, One Time Free trial: No Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Call Center Management: Not available - Call Monitoring: Available - Call Logging: Not available - Automatic Call Distribution: Not available - Computer Telephony Integration: Available - Caller ID: Available - Voice Mail: Available - Multi-Channel Communication: Available - Real-Time Monitoring: Available - IVR: Not available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 51-200 employees Published: July 7, 2023 > "I like how simple and User-friendly the interface is, with flexibility in customization and scalability , and finally i adore the intergration capability that comes with it." ### Gallery tab Ease of use: 4.6 out of 5 (263 reviews) #### Related review snippet Reviewer: Spencer V. Reviewer details: Banking, 10,001+ employees Published: May 1, 2024 > "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in advance." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (297) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Disposition Call Logging Call Monitoring Call Recording Call Routing Callback Scheduling Caller ID Campaign Management Computer Telephony Integration Generative AI IVR Multi-Channel Communication Multiple Scripts Phone Key Input Pre-recorded Messages Real-Time Monitoring Reporting & Statistics Survey/Poll Management Text to Speech Voice Customization Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Survey Software](https://www.capterra.com/survey-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Speech Recognition Software](https://www.capterra.com/speech-recognition-software/) I'm looking for IVR Software that is: [Free](https://www.capterra.com/ivr-software/s/free/)[For iPhone](https://www.capterra.com/ivr-software/s/iphone/)