Talkdesk vs Connect First

Starting Price

Not provided by vendor Not provided by vendor

Best For

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Enterprise-grade architecture, reliability, and scalability for the SMB market 30 agents to 10,000+ agents.

Rating


4.6 / 5
(559)
Read All Reviews

4.5 / 5
(52)
Read All Reviews

Ideal number of Users

10 - 1000+

10 - 1000+

Ease of Use


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."


4.2 / 5


  • "Ease of use, responsiveness, and reliability. Customer service is always ready to help when it comes to any issue or question."

  • "The ease of use and the stability of the software."

Customer Support


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."


4.8 / 5


  • "The Customer Service (Customer Success Managers) and Technical Support Desk (Customer Service) is the best I have ever experienced."

  • "Easy to learn, reliable and great customer support."

Features & Functionality


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."


4.2 / 5


  • "Fortunately, support is generally quick to respond and helpful, but the fact that I have to contact support so frequently is telling."

  • "I like its interface and easy way to see the reports and what you need at the moment."

Value for Money


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."


4.3 / 5


Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

View 5 screenshots 60702 thumb
View 4 screenshots 38848 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Talkdesk vs Connect First

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