Plum Voice Hosted IVR vs Connect First

Starting Price

Not provided by vendor Not provided by vendor

Best For

Plum Voice powers IVR, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries.

Enterprise-grade architecture, reliability, and scalability for the SMB market 30 agents to 10,000+ agents.

Ideal number of Users

1 - 99

10 - 1000+

Rating


4.8 / 5
(8)
Read All Reviews

4.5 / 5
(52)
Read All Reviews

Ease of Use


4.8 / 5



4.2 / 5


  • "Ease of use, responsiveness, and reliability. Customer service is always ready to help when it comes to any issue or question."

  • "The ease of use and the stability of the software."

Customer Support


4.9 / 5



4.8 / 5


  • "The Customer Service (Customer Success Managers) and Technical Support Desk (Customer Service) is the best I have ever experienced."

  • "Easy to learn, reliable and great customer support."

Features & Functionality


4.6 / 5



4.2 / 5


  • "Fortunately, support is generally quick to respond and helpful, but the fact that I have to contact support so frequently is telling."

  • "I like its interface and easy way to see the reports and what you need at the moment."

Value for Money


4.9 / 5



4.3 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 5 screenshots 68724 thumb
View 4 screenshots 38848 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Plum Voice Hosted IVR vs Connect First

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