Twilio Programmable Voice vs NewVoiceMedia

Starting Price

$0.13/one-time

Not provided by vendor

Best For

Businesses of any size that need to manage inbound and outbound calls

Our customers include small businesses through to large corporations with multi-site, contact centers with thousands of agents. Our product was designed for Salesforce.com Service & Sales Clouds.

Ideal number of Users

2 - 1000+

50 - 1000+

Rating


4.5 / 5
(202)
Read All Reviews

4.4 / 5
(60)
Read All Reviews

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."


4.4 / 5


  • "Easy to use, much better than the previous system that we had."

  • "The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions."

Customer Support


4.2 / 5


  • "Twilio is an industry leader for a number of reasons. Customer Service, reliable product, greast innovation."

  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."


4.5 / 5


  • "Great Product and extremely helpful delivery and after care from customer support."

  • "Initially, the generated reports didn't add up (to us). The support team took the time to explain the reports."

Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."


4.4 / 5


  • "Great on site implementation team. Totally customization IVR solution, call recording, etc."

  • "Features are great so far, only con is the real time dashboard functionality and the little customization the widgets offer."

Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."


4.3 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 5 screenshots 212706 thumb
View 5 screenshots 183015 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Twilio Programmable Voice vs NewVoiceMedia

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NewVoiceMedia vs Twilio Programmable Voice