IVR with Speech Recognition vs NewVoiceMedia

Starting Price

Not provided by vendor Not provided by vendor

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Our customers include small businesses through to large corporations with multi-site, contact centers with thousands of agents. Our product was designed for Salesforce.com Service & Sales Clouds.

Ideal number of Users

1 - 1000+

50 - 1000+

Rating


4.2 / 5
(368)
Read All Reviews

4.4 / 5
(60)
Read All Reviews

Ease of Use


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."


4.4 / 5


  • "Easy to use, much better than the previous system that we had."

  • "The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions."

Customer Support


4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."


4.5 / 5


  • "Great Product and extremely helpful delivery and after care from customer support."

  • "Initially, the generated reports didn't add up (to us). The support team took the time to explain the reports."

Features & Functionality


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."


4.4 / 5


  • "Great on site implementation team. Totally customization IVR solution, call recording, etc."

  • "Features are great so far, only con is the real time dashboard functionality and the little customization the widgets offer."

Value for Money


4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."


4.3 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 5 screenshots 109119 thumb
View 5 screenshots 183015 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IVR with Speech Recognition vs NewVoiceMedia

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NewVoiceMedia vs IVR with Speech Recognition