Cruncher vs NICE inContact IVR Software vs Zendesk

Rating

(0)


4 / 5
(112)


4.5 / 5
(2051)

Starting Price

Not provided by vendor Not provided by vendor

$5.00/month/user

Best For

IVR management solution for all businesses which helps with test scripting, data import, insights augmentation, root cause analysis, end-to-end routing and more.

Our target market is small, medium, and enterprise businesses with large contact centers that they are leveraging to improve their customer experience.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

2 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Call Center
  • check Call Logging
  • close Call Recording
  • close Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • close Text to Speech
  • close Voice Customization
  • close Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • close Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • check Survey Management
  • close Text to Speech
  • close Voice Customization
  • close Voice Mail

Screenshots

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Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Cruncher vs NICE inContact IVR Software vs Zendesk

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