Talkdesk vs Cyara

Starting Price

Not provided by vendor Not provided by vendor

Best For

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

The CX Assurance Platform helps all companies that need to accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end.

Rating


4.6 / 5
(560)
Read All Reviews
(0)

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."



Customer Support


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."



Features & Functionality


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."



Value for Money


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."



Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • close Call Recording
  • close Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • close Text to Speech
  • close Voice Customization
  • close Voice Mail

Screenshots

View 5 screenshots 60702 thumb
View 1 screenshot 195173 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Talkdesk vs Cyara

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