IVR with Speech Recognition vs IVR Technology Group

Starting Price

Not provided by vendor Not provided by vendor

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

IVR Tech serves any company looking to streamline the management of its incoming calls. Skills based call routing, call prioritization, call recording, custom menus, comprehensive reporting & more.

Ideal number of Users

1 - 1000+

10 - 499

Rating


4.2 / 5
(368)
Read All Reviews
(0)

Ease of Use


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."



Customer Support


4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."



Features & Functionality


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."



Value for Money


4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."



Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 5 screenshots 109119 thumb
View 4 screenshots 164117 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

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IVR with Speech Recognition vs IVR Technology Group

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IVR Technology Group vs IVR with Speech Recognition