uContact vs Ytel

Starting Price

$40.00/month/user

$99.00/month/user

Best For

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Rating


4.5 / 5
(25)
Read All Reviews

3.9 / 5
(25)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 499

Ease of Use


4.3 / 5



3.8 / 5


  • "Good Customer Service, Very sharp learning curve."

  • "There are many different options to create very custom setup. Working with the tech team to go over them can be cumbersome."

Customer Support


4.8 / 5



3.7 / 5


Features & Functionality


4.6 / 5



4.2 / 5


  • "We switched to X5 and it was smooth sailing. Easy to set-up, very quick support, and all you need in a call center."

  • "This has created much more revenue which has allowed us to quickly grow our company."

Value for Money


4.6 / 5



3.3 / 5


Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • check Voice Mail

Screenshots

View 5 screenshots 149023 thumb
View 5 screenshots 105508 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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uContact vs Ytel

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